Rewards Club Terms

Joylab™ Rewards is a rewards programme owned and operated by Joylab Group Limited (Manager or we).

Joylab™ Rewards entitles Rewards Members (Member, you or your) to earn Joylab™ Reward Dollars on eligible purchases made in any participating hospitality establishment in accordance with these terms and conditions (Terms).

A list of participating establishments can be found at joylab.co.nz/establishments (Participating Establishments). Participating Establishments may also display signage indicating they are part of Joylab™ Rewards.

Reward Dollars are non-transferrable and non-assignable and are not able to be redeemed for cash.

  • Membership registration

    It is free to become a member of Joylab™ Rewards.

    By registering with Joylab™ Rewards or by utilising a Joylab™ Rewards Card you agree to these Terms. We may alter these Terms from time to time. If the Terms are changed, we will inform you of these changes using the contact details contained in your profile information at the time of the change. Regardless, we recommend that you review these Terms from time to time for any changes.

    To become a Member of Joylab™ Rewards, you can sign up online at rewards.joylab.co.nz, or in person at a Participating Establishment by picking up a Rewards Card so you can start earning Reward Dollars immediately. However, you can only redeem Reward Dollars after you have completed the online registration process. You must register online and link your card to your account by clicking the ‘ADD CARD’ button to enable you to redeem your Reward Dollars. All personal details and profile information given to Joylab™ Rewards must be accurate. It is up to you to keep your profile information up to date and to ensure that all personal details are current at all times.

    The Manager may terminate your membership with Joylab™ Rewards without notice if you do not comply with the Terms. A Member may at any time terminate his or her membership by giving notice to Joylab™.

  • Earning rewards dollars

    Rewards Dollars may be earned every time a Member makes a qualifying purchase at a Participating Establishment. Rewards Dollars cannot be earned on purchases paid for by the redemption of Rewards Dollars, on “EFTPOS cash-out” transactions, deposit payments, surcharges or on purchases of Joylab gift cards, specials or promotions.

    To accrue Rewards Dollars, prior to making any payment for a qualifying purchase at any Participating Establishment, a Member's Joylab Rewards card or membership details must be provided to staff at the Participating Establishment. Any Rewards Dollars earned will be added to that Member's account. Joylab does not permit the holding of a Member's Joylab Rewards card for use with any other person's payment.

    Joylab™ Rewards Members earn 1 Rewards Dollar for every NZ$10.00 spent in any one transaction. Rewards Dollars can be earned on qualifying purchases up to a total spend of NZ$10,000 in any one day. 

    If a Member forgets to present their Joylab Rewards card at the time of a qualifying purchase, any Rewards Dollars that would have been earned are able to be retrospectively added if the Member sends an electronic copy of their valid receipt to rewards@joylab.co.nz within 30 calendar days of the qualifying purchase date.

    A record of all Rewards Dollars earned will be kept in the Member’s account maintained on the Joylab™ Rewards system.

    Any alleged inconsistencies in a Joylab™ Rewards Member’s account should be reported to the Manager. In the case of any dispute, the decision of the Manager is final and binding.

  • Redeeming rewards dollars

    Redemption of Rewards Dollars can only take place after registration has been completed online at rewards.joylab.co.nz.

    There is no minimum redemption level, and Rewards Dollars can be redeemed at any Participating Establishment. Each Joylab™ Rewards Dollar is equal to NZ$1.00. For example, a Member who has 10 Joylab™ Rewards Dollars is able to redeem some or all of them by deducting up to NZ$10.00 from any qualifying purchase.

    In order to redeem Joylab™ Rewards Dollars, you must present your Joylab™ Rewards card and inform staff at the Participating Establishment of your intention to use Rewards Dollars to pay/part-pay for a qualifying purchase. You must do this before completing payment for the purchase.

    You cannot sell or convert your Rewards Dollars into cash.

    Following the redemption, the number of Reward Dollars redeemed will be deducted from the Member’s Rewards Dollars balance. The oldest Rewards Dollars will be deducted first.

  • Rewards expiry and deductions

    Rewards Dollars will automatically expire and become void 183 days after the date on which they were accrued. Accordingly, they will be deducted from the Member’s account balance at that time.

    If Rewards Dollars are added to a Member’s account in error or fraudulently, the Manager may deduct those Rewards Dollars. If Rewards Dollars were earned on a transaction that was later cancelled, refunded or voided, the Manager may deduct those Rewards Dollars.

    If either you or we cancel or terminate your Joylab™ Rewards membership, any unused Rewards Dollars become void.

    We may discontinue or suspend Joylab™ Rewards at any time without prior notice. If Joylab™ Rewards is discontinued, you will have three months in which to redeem any unused Rewards Dollars. After this time, your Rewards Dollars will be void and your Joylab™ Rewards membership terminated. You will not be able to accrue Rewards Dollars from the date Joylab™ Rewards is discontinued.

  • Liability

    All conditions and warranties, whether express or implied and whether arising under legislation or otherwise, as to the condition, suitability, quality, fitness for purpose, or safety of any goods or services supplied under the Joylab™ Rewards membership are expressly excluded to the full extent permitted by law.

  • Information submitted by you

    All personal information or material that you submit to this site is subject to Joylab’s Privacy Policy. The Privacy Policy forms part of these Terms.

Please use your device in portrait mode.