Host Responsibility

This Host Responsibility Policy applies to Joylab Group Limited (Joylab) and the participating establishments within the Group (Participating Establishments). A list of Participating Establishments can be found here.


  • Duty

    Joylab takes pride in being a responsible host. We invite you to take advantage of these services:

    • We encourage the consumption of food when drinking and food is available at all times – see our staff for details

    • Never drink and drive, and ask our staff to call you a taxi or dial a driver

    • See our extensive list of refreshments for non-alcoholic and low alcohol beverage ideas

    • Please observe and respect the designated non-smoking areas

    • It is against the law for us to serve someone who is intoxicated

    • It is against the law for us to serve minors


  • Sale and supply of alcohol act 2012



  • Evidence of age

    Management may require an Evidence of Age document to be produced. This is to contain a photograph of the person to whom the document is issued and to contain information that enables the age of that person to be deemed.

    For these purposes, such a document is:

    NZ passport

    Overseas passport

    NZ Driver Licence

    A document in the prescribed form issued by a specified person from an organisation, body corporate, government department, Crown Agency or statutory board


  • Licensed premises

    Joylab establishments operate under liquor licences and as such;

    • Liquor can only be served to persons 18 years of age or older

    • Persons under the age of 18 years must be accompanied by their parent or guardian and any liquor that is supplied to them must be provided by that person’s parent or guardian


  • Service staff
    1. We refuse service to intoxicated persons

    We require evidence of age documentation of suspected minors

    • We may require the establishment of the relationship of the parent or guardian* with persons under the age of 18 years ( *a guardian under the terms of the Guardianship Act 1968)


  • Alternative transport


    Joylab loves Uber – download from the app store to request a ride, hop in and go.



    Auckland Co-Op Taxis - 09 300 3000

    Corporate Cabs - 09 377 0773



    A to B - 0800 088 500

    Dial a Driver NZ Limited - 0800 382 438


  • Fire action

    If you’re in a Joylab establishment and discover a fire, DIAL 111, then warn other building occupants and operate the fire alarm.

    When warned of a fire in the building, leave the building immediately by locating your nearest exit, and assemble in the designated area.

    Walk – do not run, do not stop to collect personal belongings and stay at the assembly point until the “all clear” is given.

    Do not attempt to extinguish the fire unless it is safe to do so.


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