Event Terms

  • These Event Terms apply to all reservations (Reservations) at participating establishments within Joylab Group (Participating Establishments). A list of Participating Establishments can be found here.

    By making a Reservation you agree to be bound by these Event Terms and expressly accept the applicability of these Event Terms. Joylab may alter these Event Terms from time to time. If the Event Terms are changed after you have made a Reservation, we will inform you of these changes using the contact details you provided at the time of your Reservation. Regardless, we recommend that you review these Terms from time to time for any changes.

    If, for any reason, the Participating Establishment is unable to meet its obligations in respect of any Reservation, we reserve the right to cancel any such Reservation without liability and will refund any deposits made.

  • Securing certain reservations

    Certain reservations require financial security to secure the booking, details of which will be brought to your attention by our staff during the booking process.

    Reservations at Participating Establishments that:

    • Falls within the period from 1 November to 31 December; or
    • Require extra staff; or
    • Have a party of size greater than our online booking system allows; or
    • Fall on a Friday or Saturday night for Basalt, Coops, The Flying Moa, Franc’s, Mama Loco, or Moretons,

    will require credit card details to be provided in order to secure the booking.

    In the event of a no-show or cancellation within the 4 weeks prior to your Reservation date, your credit card will be charged 30% of the minimum spend (see below for information on minimum spends). This will be processed on the day following your planned event date.

    If a Reservation has an anticipated spend of $10,000 or more, we require a non-refundable deposit to be paid to secure your booking. The deposit amount is 30% of the minimum spend, and will be deducted from the final event bill. In the event of a no-show or cancellation within the 8 weeks prior to your Reservation date, your deposit will be forfeited.

    If a minimum spend amount applies to your Reservation, this will be brought to your attention during the booking process. At the conclusion of your event, you will be required to pay either the minimum spend amount or the final bill, whichever is greater.

  • Set menu charges

    If applicable, set menu charges for the previously confirmed or actual guest numbers, whichever is greater, are payable on the day of the Reservation. Final guest numbers must be confirmed at least five working days in advance of the Reservation.

  • Damages

    You assume full responsibility for you and your guests (including contractors) and will be liable for any damage that occurs at a Participating Establishment by you or your guests. In the event of any damages caused by you or your guests, your credit card details or any deposit provided may be applied toward repairs.

  • Property / decorations

    The staff and management at each Participating Establishment endeavour to ensure that your and your guest’s property and belongings are protected. However, we offer no guarantee of this and accept no responsibility for property that is lost, stolen or damaged during your and your guest’s time at a Participating Establishment.

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